Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6a576d7e776a9d8a8f5f491b187a55d3c9b0cc19_lout","branding":{"id":"2","key":"ser","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":" Welcome to the Help Center","sharedPortalName":"IAI Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#da2128","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2842ae54-1ec8-4d46-8cd2-af80c8cbe42d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzc1NzgxZC04YTQxLTRhZDEtODc2MC1mZTdhMjUwMzU5MzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4NDJhZTU0LTFlYzgtNGQ0Ni04Y2QyLWFmODBjOGNiZTQyZCI6WyJyZWFkIl19LCJleHAiOjE3ODg1NzgyNjEsIm5iZiI6MTc4ODU3NzY2MX0.4RaGR_W1_hH6ZEjNz87sA8myS318DJE94I3CbU0yv_I&client=0775781d-8a41-4ad1-8760-fe7a25035938&height=300&mode=fit","bannerMediaApiFileId":"2842ae54-1ec8-4d46-8cd2-af80c8cbe42d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#da2128","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"ser","projectId":10063,"serviceDeskId":2,"name":"Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"411","name":"Add an account to this service desk","descriptionHtml":"","callToAction":"Add an account to this service desk","introHtml":"<p>Use this form to add a colleague to the servicedesk</p>","icon":10517,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[71],"key":""},{"id":"501","name":"Element Support Form","descriptionHtml":"","callToAction":"Element Support Form","introHtml":"<p>Use this form to request support for your Element machine</p>","icon":10899,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10899","groups":[71],"key":""},{"id":"70","name":"Machine Support Form","descriptionHtml":"","callToAction":"Machine Support Form","introHtml":"<p>Use this form to request support for your Bookmaster and Cardmaster machines</p>","icon":10900,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[71],"key":""},{"id":"169","name":"Question Form","descriptionHtml":"","callToAction":"Question Form","introHtml":"<p>Use this form to submit general questions</p>","icon":10720,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[71],"key":""},{"id":"22","name":"Action","descriptionHtml":"","callToAction":"Action","introHtml":"","icon":10517,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"28","name":"Breakdown","descriptionHtml":"","callToAction":"Breakdown","introHtml":"","icon":10545,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"5","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10536,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"30","name":"Field Service","descriptionHtml":"","callToAction":"Field Service","introHtml":"","icon":10512,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"23","name":"File sharing","descriptionHtml":"","callToAction":"File sharing","introHtml":"","icon":10458,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"20","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"","icon":10458,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"31","name":"Handover Service","descriptionHtml":"","callToAction":"Handover Service","introHtml":"","icon":10517,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"29","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"","icon":10532,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"103","name":"Info","descriptionHtml":"","callToAction":"Info","introHtml":"","icon":10539,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"17","name":"Licenses","descriptionHtml":"","callToAction":"Licenses","introHtml":"","icon":10547,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"26","name":"Malfunction","descriptionHtml":"<p>Hier kunnen help tekst in instructies staan die gelden voor dit request. Ook is het mogelijk om hier een <a href=\"https://iai.nl\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">link</a> te zetten.</p>","callToAction":"Malfunction","introHtml":"","icon":10521,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"19","name":"Not for Service","descriptionHtml":"","callToAction":"Not for Service","introHtml":"","icon":10458,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"27","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"","icon":10541,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"RFQ","descriptionHtml":"","callToAction":"RFQ","introHtml":"","icon":10528,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"18","name":"SPAM - Service","descriptionHtml":"","callToAction":"SPAM - Service","introHtml":"","icon":10541,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"15","name":"Voicemail","descriptionHtml":"","callToAction":"Voicemail","introHtml":"","icon":10458,"iconUrl":"https://iai-industrialsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"Service Portal"}],"orderMapping":{"101":[103],"2":[103,26,28,30,4,9,17,20,27,29],"71":[70,501,169,411],"3":[16],"68":[137,138],"35":[202,169,139,138,137,70,136,13],"4":[202,169,138,137,70]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzc1NzgxZC04YTQxLTRhZDEtODc2MC1mZTdhMjUwMzU5MzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTc5NDEzNDEwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg1Nzg4NjEsIm5iZiI6MTc4ODU3NzY2MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QfInRAYDCeLCaOT2dXsQzKbpB0L3oYslJxB_k60TNNY","targetCollection":"upload-user-collection-794134104","endpointUrl":"https://api.media.atlassian.com","clientId":"0775781d-8a41-4ad1-8760-fe7a25035938","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}